Frequently Asked Questions

Terms of Service
Last Updated 3 years ago

By using this site, you signify your agreement to these terms of use. If you do not agree to these terms of use, please do not use the site. reserves the right, at its discretion, to add, change, modify, or remove portions of these terms at any time. Please check these terms regularly for changes. Your continued use of following the posting of any changes to these terms will mean you accept those changes.
By using this site you expressly agree that use of is at your sole risk. Neither, nor its affiliates, nor any of its officers directors, or employees, agents, third-party content providers, licensers, sponsors, merchants, or the like, warrant that will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of and its services, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through
DISCLAIMER is provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by nor its affiliates, nor any of its officers, directors, employees, agents, providers, merchants, sponsors, licensers, or the like, shall create a warranty; nor shall you rely on any such information or advice.
Under no circumstances shall or any other party involved in creating, producing, or distributing be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use, including but not limited to reliance by you on any information obtained from or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to's records, programs, or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through Due to the fact that some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. makes no representations whatsoever about any other web site which you may access through this one. When you access a web site, please understand that it is independent from, and that has no control over the content on that web site. In addition, a link to a web site does not mean that endorse or warrants in any way whatsoever or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. By using a hyperlink on the web site you agree to accept full responsibility for use of the hyperlink.
Under no circumstances whatsoever shall be liable for any loss of data, lost profits or any damages including, without limitation, any indirect, special, incidental, consequential or other damages that result from the use of, or inability to use, the materials in this site, even if or a authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Notwithstanding the foregoing, in no event shall's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for accessing this site or any of its products or services. By using this site you agree to hold harmless in all capacities to the fullest extent allowable by law.
You("User") acknowlege that contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, User may make copies of select portions of the Content, provided that the copies are made only for User's personal use and that User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the US copyright laws (see e.g. 17 U.S.C. Section 107), User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.
THIRD PARTY CONTENT has no editorial control over third party content. Any opinions, advice, statements, services, offers, or other information that constitutes part of content expressed or made available by third parties, including providers, merchants, sponsors, licensers, or any other user of, are those of the respective authors or distributors and not of or its affiliates or any of its officers, directors, employees, or agents. Neither nor its affiliates, nor any of its officers, directors, employees, or agents, nor any third party, including any provider, merchant, sponsor, licenser, or any other user of, guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. In many instances, the content available through represents the opinions and judgments of the respective provider, merchant, sponsor, licenser, or user not under contract with neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on by anyone other than authorized employees. Under no circumstances shall, or its affiliates, or any of its officers, directors, employees, or agents be liable for any loss or damage caused by a user's reliance on information obtained through It is the responsibility of user to evaluate the information, opinion, advice, or other content available through
PayPal Disputes & Credit Card Chargebacks has the right to suspend any accounts where a PayPal Dispute or Credit Card chargeback has been issued due to funds being withheld. We encourage all Hostkoi customers to open support ticket via Support Desk to address any issues with services. In cases where a dispute is moved up to a claim, extra time is spent defending our service an administrative fee will be billed directly to the customer. Service will be suspended until the administrative fee invoice has been paid. Our minimum is one hour billed at $50.00. If invoice isn't paid within 30 days the service will be terminated. No backups of the account will be kept.
Except as set forth in CONTENT PROPRIETARY RIGHTS above, you may upload to or otherwise distribute on only Content that is not subject to any copyright or other proprietary rights protection (collectively, "Public Content"), or Content in which the author has given express authorization for distribution on the World Wide Web. Any copyrighted or other proprietary Content distributed with the consent of a copyright owner should contain a phrase such as "Copyright, owned by [name of owner]; used by permission." The unauthorized submission or distribution of copyrighted or other proprietary Content is illegal and could subject the you to criminal prosecution as well as personal liability for damages in a civil suit. You, not, nor its affiliates, nor any of its officers, directors, employees, agents, Merchants, Providers, Sponsors, Licensers, or the like, will be liable for any damage resulting from any infringement of copyrights or proprietary rights, or from any other harm arising from such submission. By submitting Content to any User-submit areas, User automatically grants, or warrants that the owner of such Content has expressly granted the royalty-free, perpetual, irrevocable, nonexclusive right and license to use, reproduce, publish, translate, sublicense, copy, and distribute the Content in whole or in part worldwide and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such Content. User also permits any other User to access, store, or reproduce the Content for that User's personal use. Subject to this grant, the owner of Content placed on retains any and all rights which may exist in such Content.'s RIGHTS's rights include but are not limited to the below paragraphs. may elect to monitor any areas of the site or any of its services and may disclose any content, records, or electronic communication of any kind to satisfy any law, regulation, or government request or if such disclosure is necessary or appropriate to operate or to protect the rights or property of, its visitors, sponsors, providers, licensers, or merchants. is not responsible in any way whatsoever for screening, policing, editing, or monitoring such content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such content from reserves the right to prohibit conduct, communication, or content that it deems in its sole discretion to be harmful to individual users,, or any rights of or any third party, or to violate any applicable law. Notwithstanding the foregoing, neither nor its providers, merchants, sponsors, or licensers can ensure prompt editing or removal of questionable content after online posting. Accordingly, neither, nor its affiliates, nor any of its officers, directors, employees, or agents, nor provider, merchant, sponsor, or licenser shall assume liability for any action or inaction with respect to conduct communication, or content on

  1. Limitations. The Service is subject to the following limitations:
    1. CPU Resources. User acknowledges that the Service is provided on a shared server and agrees not to engage in any activity that could overwhelm the server with heavy CPU usage (20% or more) or that requires a disproportionate amount of the resources of the server, including without limitation, use of highly active CGI or PHP scripts or chat scripts.
    2. Reselling. User may not resell any part of our service to others.This does not apply to Reseller Hosting Accounts.
    3. User shall not include content, or internet links to content on the Site that contain, promote or involve any of the following:
      1. any infringement of copyright, trademark, patent, trade secret or other intellectual property right;
      2. hate propaganda;
      3. racist, threatening, or otherwise abusive content;
      4. child pornography;
      5. the promotion or incitement of, or instruction for, the commission of illegal activities;
      6. mail fraud, multi-level marketing (pyramid) schemes or any other fraudulent activities;
      7. content promoted through the sending of unsolicited e-mail (also known as spamming);
      8. sending of unsolicited e-mail (spam) from the server, or any other server that refers to content on the server, or sending such e-mail with a ’ hosted Web site listed as the contact address;
      9. any sort of mass mailing where our server is used as the source of the mail;
      10. warez, phishing, cracks, hacks, spam software & their associated utilities;
      11. information or other material that contains a virus, corrupted data or any other harmful or damaging component;
    4. Idem. User agrees that is not responsible for content on pages hosted on member sites and acknowledges that does not endorse or verify any such material.
    5. Idem. User agrees to assume full responsibility for all files associated with the Site and acknowledges that User may be held legally for the contents of the Site. This includes but is not limited to violations made by your friends/relatives/hostees and server compromises due to insecure scripts you are running.
    6. Backup and Monitoring. User is solely responsible for creating backups of any files associated with the Site and for monitoring the Site.
    7. Notice to Officials. If determines that law enforcement officials should be notified regarding potentially illegal content on the Site, User agrees that may provide copies of User’s web pages to the appropriate officials without notice to user. will cooperate with all law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.
    8. Policies and Guidelines. User agrees to abide by all policies or guidelines, together with any amendments thereto, set out, from time to time, by anywhere on the site
This agreement shall be governed by and construed in accordance with the laws of the United States without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

Before sending any mass mailing from your account, or any mass mailing advertising your website please contact us if you are unsure if your email would be considered spam.
A good guide to what is spam is that any email or advertisement that the recipient did not request is spam.
If you run a mailing list be sure to include in the EMAIL BODY the reason the user is receiving your email.
Where available the following should also be included in the email body: The date of subscription, the IP address of the subscriber, the email address, the URL to your website, the subscribers name & address, the subscribers username/password for membership of your website.
Alot of incorrectly reported spam is reported because the subscriber simply forgot he subscribed to your website, including the above information in the email body will help remind the recipient that (s)he signed up for your mailing list.
It is not permitted to install a script of any kind in your account to send bulk email from our server or which would show our servers IP address as the source of the email for any purpose.
This agreement is effective until terminated by either party.
You may terminate this agreement at any time, by going to the following URL and login to submit your cancellation request.
Your account will be closed immediately upon us receiving a cancellation request (this includes 'unsubscribing' to paypal subscriptions) and any unused time will not be refunded. A cancellation is deemed received when we notify you by replying to the cancellation request that it is completed.
You should allow 7 days for a cancellation request to be processed, if you submit a cancellation request less then 7 days before your account is due to be renewed we cannot guarantee that your request will be processed before the next billing period.
All cancellation requests must be made to any other method will not be accepted.
Please do not reply to the sales receipt emails with cancellation requests as usually these sales receipts are sent from a not-existent mailbox shall have the right to immediately terminate this Agreement with respect to any user which, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Agreement. may terminate this agreement at any time and without notice to you. Upon termination, you must destroy all materials received from
In addition, by providing material on our web site, we do not in any way promise that the materials will remain available to you. is entitled to terminate all or part of any of its site or services at any time, without notice to you.
In the event of a breach of our Limitations (see above) by you, is not required to provide you with any backups of your account.
A $50 fee retrieval fee will be charged should you need us to provide you with a backup of your account which was suspended.
It is our policy to suspend accounts which request cancellations or breach our conditions for a few days to allow us to reach an agreement with you.
Any account which is suspended for more than 14 days without any contact from you will be cancelled and deleted from our servers.
All payments to HostKoi Web Services, LLC are non-refundable.
INSTANT ACCOUNT ACTIVATION POLICY will automatically and instantly create your account after payment.
This feature is only available for orders from United States, Canada and the United Kingdom.
We perform several security checks on the information you provide to protect ourselves from fraudulent orders.
Should your order fail any of our security checks or you are not from the listed countries, your account will be put on manual activation.
Accounts sent for Manual Activation will be reviewed by and activated within 24 hours (usually much quicker).
Exception: If you pay with a card which is enrolled in Verified by Visa or MasterCard SecureCode your account will always be instantly activated.
Note: All accounts are manually reviewed even if automatically activated, please do not use fraudulent credit cards to purchase our services as it incurs huge penalties on us by the banks.
This Agreement represents the entire understanding between you and regarding your relationship with and supersedes any prior statements or representations. You signify your assent to be bound by this agreement by using the web site.

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