Frequently Asked Questions

Service Level Agreement (SLA)
Last Updated a year ago

HostKoi offers a 99.9% uptime guarantee on web hosting services. In the event that we can't meet our guarantee we issue SLA credits to customers who submit a ticket within 72 hours of the service outage. HostKoi will process SLA within 14 days.
Uptime Guarantee SLA Credit
99.9% Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99% 90%
Less than 99% 100%

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