Frequently Asked Questions

Can't connect to FTP
Last Updated a year ago

If you are having issues connecting to FTP your IP address might be getting rejected by our firewall. Please follow the following steps.

1. Go to http://whatismyipaddress.com/ and copy your IP address. It will look something like 127.0.0.1.

2. Open a new Support Ticket and let us know that your having issues connecting to FTP. Be sure to paste your IP address in the ticket.


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