Frequently Asked Questions

Can't connect to FTP
Last Updated 3 years ago

If you are having issues connecting to FTP your IP address might be getting rejected by our firewall. Please follow the following steps.

1. Go to and copy your IP address. It will look something like

2. Open a new Support Ticket and let us know that your having issues connecting to FTP. Be sure to paste your IP address in the ticket.

Please Wait!

Please wait... it will take a second!