Frequently Asked Questions

How to backup and restore your cpanel account.
Last Updated a year ago

How to Generate a Full Backup in cPanel

To generate a full backup in cPanel:
  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. On the next page, select the Home Directory option from the Backup Destination drop-down menu.
  5. For Email Address, select whether or not you wish to receive an email notification once the backup is complete. (You may also change the notification email address in the provided field if you wish.)
  6. Click Generate Backup.
This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

How to Download the Full Backup

To download the backup from cPanel:
  1. Log into cPanel.
  2. In the Files section, click on the Backups icon.
  3. Under Full Backup, click Generate/ Download a Full Website Backup.
  4. Under Backups Available for Download, click the link for the backup file you wish to download.
  5. Select a destination on your PC where you would like to save the backup.

How to Restore a Full Backup

A full backup must be restored by a member of our staff. We will restore your full backups for free as long as the account previously existed on the server and you have uploaded the file yourself.

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